FAQ's
Frequently Asked Questions (FAQs)
1. What types of clothing does Altaira offer?
We specialize in women’s western party wear, including dresses, jumpsuits, tops, and more, designed for special occasions and fashionable gatherings.
2. How can I place an order?
You can browse our collections on our website, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept major credit and debit cards, digital wallets, and other payment methods as displayed during checkout.
4. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Detailed shipping information will be provided at checkout.
5. What is your return and exchange policy?
We accept exchanges for eligible items within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. For more details, please visit our Return and Refund Policy.
6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.
7. Do you offer customization or made-to-measure services?
Currently, we do not offer customization services. However, our sizing chart ensures you find the perfect fit.
8. Can I cancel or modify my order?
You may cancel or modify your order before it is shipped. Please contact our customer support team as soon as possible for assistance.
9. How can I become a retail partner or distributor?
If you’re interested in partnering with us, please visit our Business Inquiries page for more information and to submit your inquiry.
10. Do you collaborate with influencers or content creators?
Yes, we are always looking for passionate influencers and creators to collaborate with. Visit our Business Inquiries page to learn more.
11. How can I contact customer support?
You can reach us via email at customercare@altaira.com, or call us at 9032419977. Our support team is available 10:30 AM to 10:00 PM.
12. Do you have physical stores?
Yes, we have a physical store located in Hyderabad.